Shipping & Returns
Placing your order with Adult Toys 4u, is very easy.
To ensure your shopping experience is both simple and enjoyable, please spend a few minutes reading through our purchasing guidelines below - Thank you.
- PAYMENT OF YOUR ORDER
- DISPATCHING YOUR ORDER
- ORDER STATUS
- QUALITY CONTROL
- PRODUCT EXCHANGE
- DEFECTIVE / FAULTY PRODUCT
- INCORRECT PRODUCT DELIVERY
- SHIPPING / RETURN'S
- COMMITMENT TO GOOD VALUE
1. PAYMENT OF YOUR ORDER
To ensure privacy and absolute discreetness of your delivered order, the parent company of Adult Toys 4u, 'Choice Darts' is displayed for billing and delivery purposes, and is the name that will appear on your Financial Statement.
For your convenience, we offer various Secure methods of payment inclusive of Visa, Master Card, Direct Deposit Payment. Our Default Currency is the Australian Dollar.
2. DISPATCHING YOUR ORDER
All orders are delivered discreetly in plain packaging & will not display any external markings that might disclose the nature of the contents. Your order will be processed & sent within 1 but no later than 2 business days from receipt of your payment.
3. EXPRESS DELIVERY
We utilise the professional and reliable services of Australia Express Post & Australia Air Express Couriers (Star Track), Lelo Product Range by Registered Parcel Post.
In the event there is no-one available to accept delivery of your package, the courier may leave a card for you, to enable collection from your nearest Post office.
We deliver Australia Wide for a Flat Rate of $ 9.95 or if you spend over $ 200.00 then Shipping is Free.
4. ORDER STATUS
At anytime, you can obtain a progress update of your order by logging onto your account, simply by entering your e-mail address, and password. As your order is processed, you will also receive a courtesy e-mail from Riverside Sails.
5. QUALITY CONTROL
Our team genuinely cares about your total satisfaction, we follow a stringent quality control procedures that absolutely ensure each product is checked before it is packaged and dispatched from our premises.
6. PRODUCT EXCHANGE
Please choose carefully before you buy, due to the personal nature of Adult products and the associated hygiene, we are unable to offer exchanges on these products. We are happy to answer any questions you may have about our products.
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7. DEFECTIVE / FAULTY PRODUCT
In the unlikely event you receive a defective product, please carefully follow the instructions below.
- Please conduct a few simple tests - Try a new set of batteries ensuring they are suitable and inserted correctly.
- E-mail us at firstname.lastname@example.org, but no later than 7 days after receipt. Insert the word "Returns" in the subject line. We will issue you with a Return Approval Code (RAC) to include with the returned product.
- The defective product must be returned within 2 days of your receiving the return code.
- The returned product must include all of its original packaging. The word "RETURN" must be clearly marked on the outside of the package, and forwarded to :-
13 Westley Street
Carrum, Vic 3197
On receipt of the returned product, it will be immediately examined. If it is confirmed to be defective, an identical replacement (where possible) will be sent, otherwise we will contact you for your instructions.
8. INCORRECT PRODUCT DELIVERY
If an incorrect product has been delivered to you, and provided the product packaging has NOT been opened or damaged, you may return this item for replacement. However, once the package seal has been opened/broken, we cannot accept this item back. So if the product is NOT as you ordered - Please do not open it!
9. SHIPPING / RETURN'S
*All costs associated with replacing and returning an incorrect or defective product back to you, is payable by Adult Toys 4u.
*All freight costs associated with returning any product to us, is the sender's responsibility.
*All costs associated with returning any product back by us that is subsequently found not to be defective or is as you had ordered, will be required to be paid by you.
10. COMMITMENT TO GOOD VALUE
Please remember, Adult Toys 4u is committed to bringing our customers products of the highest quality for the best value price. If at any time you are not happy with our service please let us know - Thank you.